SHIPPING POLICY  

KKGCORP (PRIVATE) LIMITED ("we" and "us") is the operator of (https://www.eliteshuttler.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

 

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs

 

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. 

Free shipping will be available for domestic shipments within Sri Lanka for Racquets, Bags & Shoes. 

In-store pickup

You can skip the shipping fees with free local pickup at No 175, Hillstreet, Dehiwala.  After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are Tuesday - Saturday 9 am - 6 pm and Sunday 9 am - 2 pm.  Please have your order confirmation email with you when you come.

Delivery Terms

Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

Transit time Internationally

Currently International shipping is not available for purchases through our website.

Order Processing Time

Orders placed before 01 PM (GMT+5:30) will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Tuesday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. And the request needs to be made to us via email to shipping@eliteshuttler.com

Items Out Of Stock

if an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us (shipping@eliteshuttler.com) so that we can conduct an investigation.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include the details of the courier service provider. If you haven’t received your order within 2-3 days of receiving your shipping confirmation email, please contact us at shipping@eliteshuttler.com with your name and order number, and we will look into it for you.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
 

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Refunds, returns, and exchanges


We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please check our Refund Policy for further details.